Gwinnett County Fire and Emergency Services (GCFES) responds ALS ambulances to all EMS requests. The problem was, 49 percent of the time, arrival time exceeds eight minutes. The purpose of this descriptive research was to determine if BLS ambulances would decrease ALS arrival times and enhance service delivery. The research answered questions regarding percentage of BLS requests, BLS utilization rates, procedures enabling BLS ambulances, changes needed and the cost-benefit for implementation. Procedures included the review of reports, interviews, internal survey and literature review. Results indicated that GCFES EMD requires updating, EMT training is needed and BLS ambulances improve service delivery. Recommendations include EMD and CAD upgrades, provide identified EMT training and developing a change model when implementing BLS ambulances.