This research project resulted in the development of a project charter document that can be used to initiate the implementation of cultural diversity training in a large urban fire department. The problem was there was an assumed need for cultural diversity training within the organization. The purpose of the project was to produce a project charter to action the implementation of cultural diversity training within the Department.This research employed both historical and action research, to address the following research questions: What cultural diversity training have other fire services or organizations provided to their staff? What are the benefits of cultural diversity training for staff in organizations? What potential problems exist for the organization if such training is not undertaken? What indicators in the organization's community demonstrate the need for such training? The principal procedures employed form part of action research methodology and visiting the experience of initiatives where such training could have been of benefit.The major outcomes of the research were principally the production of a project charter acceptable to the organization and identification of the presence of such training in other organizations, training benefits, problems if such training is not undertaken and the indicators that demonstrate the need for such training in the organization's community. The recommendations resulting from this research included (a) accessing similar programs prior to course content finalization, (b) inviting tenders from recommended providers of similar programs, (c) undertaking a four level evaluation of the planned program, (d) measuring where possible benefits of programs, (e) including multicultural community and political representatives in program communication strategy, and (f) including pilot program outcomes in communication strategy.