Employee Evaluation Program Development

Technical Bulletin Last updated 09/01/2000
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This research project was undertaken to provide a solution to problems facing the Danvers Fire Department regarding employee morale and anxiety concerning individual job performance, job descriptions and the effects of these on the future of department personnel. A uniform method to evaluate, communicate, and exchange performance evaluations, in a nonthreatening manner did not exist. The purpose of this research was: (a) review why employee evaluations should be performed; (b) research common types of employee evaluations; and (c) learn the advantages and disadvantages of each method. Action research techniques were used to develop an employee evaluation program from the preceding information that would be acceptable to the department management, the union leadership, and union members. The research questions asked were: 1. Why perform employee evaluations? 2.What types of Employee Evaluation Programs are commonly used? 3. What does an Employee Evaluation Progam typically include? A literature review was conducted to examine types of employee evaluations and the benefits thereof, while examples of existing performance evaluation programs were collected from reference books, businesses and municipalities. The review of this documentation, led to the creation of an employee evaluation program for the Danvers Fire Department consisting of elements from various types of evaluation programs. This research led to the conclusions that there are valid reasons to conduct evaluations, that there are many variations of evaluations styles and methods available, and that many evaluation programs are a mix of these various methods.As a result of this research project, an evaluation program tailored to meet the needs of the Danvers Fire Department was assembled and recommendations were made to: (a) review the program with union leadership; (b) conduct supervisor and employee training; and (c) implement the Employee Evaluation Program.

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